How our AI intake for LIHEAP works

Always on, always ready to be of assistance

A call comes in...

Greeting & Languages Select

AI agent greets the caller and offers language selection

Eligibility & Begin Application

Check eligibility requirements and start the application process

Resume Application

Verification

Check identity, send code and web portal link

Intake

Complete structured data collection for the application

Next Steps & Goodbye!

Provide clear next steps and conclude the call

Hand-off to web portal

For Review, Completion and Document Upload.